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Romanian Holidays

Our friends
    Romanian Roses
    At, we believe in making your online shopping experience convenient, enjoyable, and most of all, safe. Your credit card information is never disclosed to anyone and your personal information is confidential! In order to provide you with the latest security standards we use the services of Inc - the exclusive authorised retailer of the goods and services provided by our company.

    "Take time to smell the roses."

    - Gardening Clichés

    Privacy Policy


    1., Inc. is the exclusive authorized retailer of goods and services provided by
    2. By placing an order on this website or when calling our customer services team, you are agreeing to the following terms and conditions: All orders received are subject to acceptance by Romanian Roses and we reserve the right to reject any order without giving reasons. In the event of rejection, we will refund or cancel any payments received via the payment method used to place the order. If you wish to change your order, please send us an e-mail at We'll always do our best to make last-minute changes for you, but we can only guarantee changes (including to the delivery address and card message) requested at least 24 hours before dispatch. Please note that once orders have been 'assigned to production', no changes can be accepted. For peak season (Valentine's Day and Mother's Day), we are unable to guarantee to accept changes to orders within 72 hours of the intended delivery date. Orders can normally be cancelled up to 48 hours before the intended delivery date. You can cancel your order by sending an e-mail at Please note that once orders have been 'assigned to production', orders cannot be cancelled. During adverse weather conditions (such as heavy snow, ice, flooding or high winds), our delivery teams may not be able to delivery orders on time. This is outside of our control and we cannot accept responsibility for the late delivery of the order All floral products are subject to availability. In the event of any supply difficulties or if the flowers we have received from our growers that are needed to make up your order do not meet our high quality standards, we reserve the right to substitute any product with an alternate product of a similar style and equivalent (or greater) value and quality. Where this is necessary, and the substitution is significant, we will try to contact you via email. If you wish to discuss the substitution we have made, please contact our customer services team at 617-830-1755 If we are unable to contact you via the contact methods provided prior to the time that we make up your order, we will assume that you accept the substitution. If the recipient receives damaged flowers, please contact us immediately so that we can arrange a re-send on the next available delivery date, or a full refund. All copy and images on this website are owned by Romanian Roses and protected by Copyright. Unauthorised infringement of copyright may be result in legal action being taken against the offending party
    3. You agree that e-mail can be used as a long-distance means of communication.
    4. No contract for the sale of any product will subsist between you and unless and until accepts your order by way of an e-mail confirming that your order’s acceptance. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time sends the e-mail to you (whether or not you receive that e-mail). This confirmation e-mail amounts to an acceptance by of your offer to buy goods from its authorized retailer.
    5. You must check that the details on this confirmatory e-mail are correct as soon as possible and you should print out and keep a copy of it.
    6. You undertake that all details you provide to for the purpose of ordering or purchasing goods or services are correct, that the credit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.
    7. If there are any changes to the details supplied by you it is your responsibility to inform as soon as possible.
    8. It is a crime to use a false name or a known invalid credit card to order. Anyone caught willfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law. tracks the electronic 'fingerprints' of every order placed through its web site to enable us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on our website.
    9. may amend these terms and conditions from time to time, and place the new version on the website.
    10. These terms and conditions shall apply when accepts your order by e-mail confirming that it has received payment in full for all the goods you have ordered. They shall supersede any and all other conditions, understandings, commitments, agreements or representations (except fraudulent misrepresentations) relating to your purchase, whether oral or in writing, and contain the entire agreement between and you relating to your purchase. advises that you print off and keep safe a copy of these terms and conditions once your order has been accepted.
    11. You are advised to fully read (and are responsible for reading) all information on this website.
    12. If any of these terms are held to be invalid or unenforceable, those terms will be struck out and the other terms remain.
    13. These terms and conditions are subject to the laws and exclusive jurisdiction of Romania.

      Security of Payment

    14. At, we respect your privacy. We guarantee that we will never:
      - Pass on your financial details.
      - Pass on any personal information gathered when you place an order. Sell or rent your details. Exploit your details in any way.
    15. All products and items are dispatched from our office in Romania, using agents from our national network and/or specialized courier companies. We are committed to delivering goods within the time frames specified on our web site. Timely delivery of goods is contingent upon your providing accurate address and telephone information for the recipient, and also upon the recipient being available to sign for receipt of goods. Should the recipient not be available we will attempt to deliver the goods at a later time. Shipping costs are not included in item costs listed on our website Please note that repeated unsuccessful attempts to deliver goods to the specified delivery address may incur additional charges.
      The appropriate cost of the delivery will be debited from your credit card. Please note that the shipping rates for some of our items are weight based. You must supply a contact telephone number and accurate address for delivery. If a signatory is not available at the address supplied a further charge may be made to your credit card for repeated outbound shipping.


      Data Protection and Privacy Statement

    16. respects your right to privacy. Visitors are advised that each time they visit a website two general levels of information about their visit can be retained. The first level comprises statistical and other analytical information collected on an aggregate and non-individual specific basis of all browsers who visit the site. The second is information, which is personal or particular to a specific visitor who knowingly chooses to provide that information. Privacy-related issues are discussed in more detail in our Privacy Policy.

    17. This website is available without any representations or warranties of any kind, either expressed or implied. makes no representations, warranties or undertakings about any of the Materials or any content of or information on any other website referred to or accessed by hypertext link or otherwise through this website. does not endorse or approve the content of any third party site, nor will have any liability in connection with any third party site.
      Limitation of Liability
    18. To the fullest extent permitted by applicable law, and any of its partners, associates, consultants, employees, affiliates or other representatives thereof will not be liable for loss or damage arising out of or in connection with your use of the Materials or any other facilities or services offered through this website (including, but not limited to, indirect or consequential loss or damages, loss of data, income, profit or opportunity, loss of or damage to property and claims of third parties) even if has been advised of the possibility of such loss or damages or such loss or damages were reasonably foreseeable.
      Privacy policy

      At, we are committed to providing excellent customer service and outstanding value in a wide variety of flower arrangements while respecting and protecting the privacy of our customers. To better serve you, we may collect and maintain certain information regarding, for example, your product and service preferences, dates of special occasions related to people you buy flowers for (e.g., birthdays), and billing and shipping information. Under no circumstances do we sell or rent this information to other businesses, and we protect and enforce the confidentiality of this information. We respect your privacy and seek to protect the trust you place in Our Privacy Policy is explained in more detail below.

    19. What information does collect from our online customers?
      For those individuals who visit our site but do not make a purchase, we collect and store IP ("Internet Protocol") addresses during the visit. No individualized information is collected, and the IP address is not traced to a particular individual. Similarly, we collect information, using that IP address, about the navigational or browsing activities of our visitors. Again, that information is not tied to any name or other personally identifying information but is used solely to provide generalized demographic data, such as what geographic areas our visitors are from and visitor browsing patterns. For those who make a purchase on, in order to fulfill the order, we collect and store your name, address, shipping information, e-mail address, telephone number, purchase data, and billing information.
    20. Does use "cookies"?
      "Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Currently, if you place an item in a shopping basket during your visit to, we will create a cookie containing a unique customer number on your computer. This function enables us to store items in your shopping cart until you make a purchase. Most web browsers automatically accept cookies, but you can usually change your browser to prevent such acceptance, which will result in your inability to purchase online from us. We do not retain any individualized information as a result of our use of cookies.
    21. How does use the individualized information that we collect?
      We and the third parties who provide services related to will use the information referenced above to fulfill your order and provide services related to or the operation of our business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, Web site evaluation, data analysis and, where applicable, data cleansing. The third parties who provide any of these services are authorized to use this information only in connection with the services they are engaged to perform.
      In addition to using the information referenced above to fulfill your purchase order, we also retain some of that information in our customer database. We use that information to track your order, to respond to your inquiries and to make subsequent purchases you wish to make easier and faster. We try to limit those contacts to ones that might be of interest to you. If you would prefer not to be contacted about our special offers, products or services, please notify us.
      We currently send e-mails only to those customers who are interested in receiving information about our products and services. If you have previously received such e-mails, but no longer want to, contact us by one of the methods referenced above or by unsubscribing to an e-mail you receive from us or to the Newsletter, as the case may be.
      Please be advised that since promotions may already be in process at the time of your request, it may take up to ten days before electronic contacts cease. As a result, you may receive mail or other solicitations from for a brief period of time after you make your request. You may also use the above addresses and phone number to correct or update any of the individual information we have stored.
    22. How is the information at collected and stored and what security procedures do we have in place to protect the confidentiality of that information?
      Currently, the customer information that we maintain is stored in our internet database and in our corporate customer database. We limit access to that information to those within our organization with a business need to know. Most of our employees do not have access to that information. In addition, we enforce a policy against unauthorized disclosure or use of the information you share with us, and we instruct our employees concerning that policy. Those employees that do have access are required to abide by our privacy policy. We also require that those third parties who provide services to us and may have access to customer information (such as the third parties who provide Web site, customer service, data collection, storage and reporting services and mail vendors) share our commitment to maintaining your privacy and adhere to our company's nondisclosure requirements. As stated above, we do not under any circumstances sell or rent customer information to any outside company or organization nor do we permit any such organization to use customer information for its own business purposes.

      Will the privacy policy change?

    23. We may change or enhance our policy to improve our service to you. If we do change our policy, we will note those changes on our Web site. We also may send an e-mail describing the changes. You are welcome to refer to this policy each time you are considering making a purchase.
      If you have any questions or concerns about our Privacy Policy, please contact us.